Delete your CarMaint account
You can ask us to delete your account and personal data at any time. Here are the three ways to do it, and exactly what happens afterwards.
How to request deletion
In the CarMaint app
Profile → Delete my account. We email you a 6-digit code to confirm it is you.
On the website
Sign in, then Settings → Security → Delete my account. Same confirmation code.
Without signing in
Use the support form and choose Delete my account. We email a confirmation code to the address on the account. Use this if you have lost access to the app.
What happens
- We confirm it is you. A 6-digit code goes to the email address on the account. Nothing happens to your account until it is entered.
- Your account is closed immediately. You are signed out on every device and can no longer sign in.
- After 30 days your personal data is permanently removed. Until then, the link in your confirmation email will restore the account if you change your mind.
What is deleted
Your name, email address, phone number, password, saved payment methods, notification settings, sign-in sessions and registered devices, and your link to any vehicle records.
What we have to keep
New Zealand tax law requires us to retain invoices and financial records for seven years. A workshop's service history for a vehicle is also part of that vehicle's record and is retained. After deletion, none of it is linked to you or identifies you.
Service videos are removed on the normal 60-day schedule regardless of deletion.
Some accounts need a person to check first
If you still have money on a payment plan, or you are the only administrator of a workshop or the owner of a fleet with other members, we will contact you before closing the account so a refund or a handover can be sorted out. Your account keeps working until then.
Questions? Email support@carmaint.com.